Privacy policy
How Walkers Services collects, uses and protects your personal data.
Last updated 20 October 2026
Who we are
- Walkers Property Services Ltd (company number 12123458), which trades as Walkers Construction and Walkers Decorating.
- Walkers Waste Management Ltd (company number 16043689), which runs Walkers Waste.
Both companies are registered in England and Wales and run together as Walkers Services. The company you deal with is the controller of your data. For website enquiries that cover more than one service, both companies are controllers. Our registered office addresses are listed on Companies House.
For any question about your data, email enquiries@walkers.services or call 01372 642 348.
What we collect
- Enquiries and bookings: your name, phone number, email, postcode or address, the work you need, preferred dates and anything else you put in the form.
- Calls, emails and WhatsApp: what you tell us when you contact us directly.
- Customers: quotes, invoices, payment records, site notes and photos of the work.
- Website use: pages visited, device and browser type and approximate location, collected by Google Analytics only if you accept analytics cookies.
- Security: your IP address and browser details, used briefly to block spam and attacks.
Job applicants: see our job applicant privacy notice.
How we use it and why
| Purpose | Lawful basis |
|---|---|
| Replying to your enquiry, quoting and booking work | Steps before a contract, at your request |
| Carrying out the work, invoicing and aftercare | Performance of a contract |
| Keeping tax, accounting and waste transfer records | Legal obligation |
| Following up an open quote, improving our service, protecting the website from spam | Legitimate interests |
| Website analytics | Your consent, which you can withdraw at any time |
We don't sell your data or use it for third-party advertising. We only send marketing emails if you have asked to receive them.
Who we share it with
We share only what is needed with the companies that help us run the business:
- Cloudflare: website hosting, security, spam protection and email routing.
- FormSubmit: delivers website form submissions to our inbox.
- Google: email and, with your consent, Google Analytics.
- WhatsApp (Meta): only if you choose to message us there.
- Our accountants, insurers, and licensed waste facilities where the job needs it.
- Police, councils or regulators where the law requires it.
Some of these providers process data outside the UK, mainly in the United States. Where they do, the transfer is protected by the UK–US data bridge or the UK International Data Transfer Addendum.
How long we keep it
- Enquiries where no work goes ahead: 12 months from our last contact.
- Customers: 6 years after the job is finished, to meet tax and legal requirements.
- Waste transfer notes: at least 2 years, as the law requires.
- Analytics data: 14 months, then deleted by Google.
Your rights
Under UK GDPR you can ask us to:
- give you a copy of the data we hold about you
- correct anything that is wrong
- delete your data, where we no longer need to keep it
- restrict or object to how we use it
- send your data to you or another organisation in a reusable format
- stop using it where we rely on your consent
Email enquiries@walkers.services. We will reply within one month and won't charge you.
Complaints
If you are unhappy with how we have handled your data, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Changes
We will update this page if anything changes. The date at the top shows when it was last revised.